Answers to Frequently Asked Questions

Is information provided on this site confidential?

Yes! We are fully encrypted and H.I.P.A.A Compliant.

What is the client portal? 

The client portal allows for you to communicate with your therapist, book appointments and complete and download forms.

Is there an incurred charge if we miss a session?

The first time a session is missed we do not charge you. We understand that emergencies and mistakes happen for anyone. However, please be mindful of your therapist’s time. If a session is missed more than once, a $50 dollar non-refundable fee is charged due to the missed session if 24 hours notice is not provided.

What does an intake mean?

An intake is an opportunity for a licensed professional to have an appointment with you where they find out information about your needs, gain insight into the support you need, often set a diagnosis for both psychoeducation and insurance purposes and begin the process of treatment planning. Dr. Morand and the intake team are intricately involved in this process. Therefore, when you meet with your therapist for the first appointment they will already be aware of the referral reason and background information. You won’t need to rehash specifics, especially trauma that may be difficult to discuss right away.

What if I am feeling suicidal before or after my appointment?

 If you have feelings of self-harm or suicidal thoughts before your intake, after a session or at any point that you are not in contact with your therapist, please call 911 immediately or go to your nearest hospital. 

How long will it take before I can schedule an intake appointment?

We are scheduling new patients for their first session with their therapist for September 2023 at our new location in Bellmore, NY. Unfortunately, we do not have availability prior to that time. However, your intake may occur prior to September.

How much time will it take once I have my intake to meet with my therapist?

It is simply a matter of completing your paperwork, payment gateway, and scheduling. It can be as quickly as one day to as long as two weeks depending on availability.

How long are sessions?

Sessions are typically 50-60 minutes. 

I can’t come to the office in person, is there availability for telehealth?

Absolutely! We have therapists that are specific to telehealth modalities. Our client portal is completely confidential, encrypted and H.I.P.A.A compliant for telehealth purposes. 

Why is therapy costly?

First and foremost, therapy is a luxury but it is an investment in your mental health.


You do not need to pay your therapist directly, we have a system on file that will connect to your bank account for direct withdrawal if that is your preference, after the session and the ability to take major credit cards with a minor convenience charge. We keep your credit card on file and do not charge it until after your intake appointment. However, a credit card is necessary in order to schedule an intake.

Are you an in network provider? Do you take my insurance?

We are an out of network provider. This means that we do not and accept direct payment from insurance policies/carriers. However, we work with them to get you significant reimbursement. We help clients to directly check their insurance plans to see if they qualify for out of network benefits before booking their session so you will know the reimbursement percentage. We also help you set everything up with insurance and make it very easy to get reimbursed so you do not have to contact the insurance company directly. We take all the work out of it to make the process seamless for you. We will provide all documentations you will need for reimbursement from your insurance company (if eligible) and help throughout the entire process. Yes, you are paying out of pocket at the time of session. However, you are also being reimbursed (after your first month either weekly or monthly depending on your plan) typically 50-80 percent of the cost of the session once you have met your deductible. We can also tell you what your deductible is and if you have met it already when you provide us your insurance information.

What is a good faith estimate?

Good Faith Estimate Notice

The No Surprises Act of January 1st, 2022 requires that providers inform their uninsured and private pay patients the following information:

You always have the right to receive a “Good Faith Estimate” explaining how much your medical and mental health care will cost. Under the law, healthcare providers need to give clients who don’t have insurance, or who are not using insurance, an estimate of the expected charges for medical services. We are very open from the beginning with our policies and procedures.You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule a service. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. You will receive a copy of your Good Faith Estimate. We speak directly with your insurance carriers to get the most up to date information as to the percentage of reimbursement you will receive. 

For questions or more information about your right to a Good Faith Estimate, visit: https://www.federalregister.gov/documents/2022/08/26/2022-18202/requirements-related-to-surprise-billing

Are you ready to start?

Contact us today to book a free 15 minute appointment with Dr. Morand to discuss your therapy options, to help you register, or to figure out your out of network benefits.